About Console Service Centre
How the company was started, why and where we going in the future of the gaming business.
How console service centre was started
Hi my name is Shaun Potgieter, I’m the owner at Console Service Centre and yes that handsome guy in the picture is me 🙂
Anyway way let’s get back to the story of how I started Console Service Centre in 2011.
I grew up playing games on a old DOS computer at my mom’s work and then slowly gaming got some colour when the windows PC’s eventually came out.
Then later there were TV game consoles you could plug into your TV and play games on it, wow I’m really giving my age away here.
Anyway my first really decent gaming console then was eventually when the SEGA consoles come onto the market.
The SEGA console was awesome in it’s day and I remember the school holidays when my friends slept over at my house and we played Sonic the Hedgehog all night long.
As the years went by I got the PS1 and then eventually the first Xbox 360 original. Then one day the Xbox broke and it was a mission trying to get it repaired.
Unfortunately, just like today there are no agents you could take a PS or Xbox to and get it repaired, you could get it exchanged for a refurbished one at a cost, but that wasn’t what I wanted.
All the repair companies I went to didn’t really look like they knew what they were doing or they looked a little to dogey and I didn’t even know if I would get my console console back or if they were just going to strip it and give it back to me and say it can’t be repaired.
So I saw an opportunity when a good friend of mine at the time owned a gaming repair company and said he would do all my repairs and I should go out and look for business.
I then arranged a meeting with a very big retailer at that stage that had two very popular toys store brands in every town and shopping centre or mall in South Africa.
I then got the business and used them as my drop off points all across South Africa. All my customers would then book their consoles in for repair at these stores and I would then arrange a courier to collect them from them.
Once I received them they would be captured on my system and the next morning I would take them to this friend of mine that would do the repairs on them. Once the customers paid me I would pay him and send the consoles back to the branches where the customers book them in.
After awhile I started to notice that this buddy of mine was also taking parts from my customers machines to repair his own customers consoles and then telling me that my customers consoles can’t be repaired.
This is when I knew I needed to make a plan and start learning how to repair these consoles myself. With my background in computer repairs and IT this wasn’t tp difficult and I taught myself how to repair gaming consoles within 6 months.
We eventually found a overseas supplier and started bringing in our own parts and then even got a shop.
This is how Console Service Centre started and how we became independent and are now the biggest and most professional repair company in South Africa today.
I’m not just blowing my own horn here, take look at our Google review and you will see that we have over a 170 independent review from real customer not my friends, we take pride in what we do and make sure you are happy when you get your console back again.
Console Service Centre is the most innovative gaming repair company in SA today.
One of my biggest goals for every single customer out there that owns a gaming console is to make it as easy as possible to get their console repaired professionally.
This is what we have done so far.
We have a courier company that will collect and deliver you gaming console back to you again after it has been repaired, at a minimum cost to you.
We have automated 90% of our online estimates, this helps you know what the estimated costs will be to repair your gaming console before you even book it in with us for repairs.
We have automated yearly reminder so you get an email, a year later reminding you to bring in your console for a full service. This ensures that you gaming console will last for many years to come.
Our system records everything about your console so we have a full history of what we did on your gaming console and we even record the serial number too.
We have an online portal where you can view your estimates and approve them to invoices to make payment. From the online portal you print out your invoices and estimates too.
We have implemented our AI Chatbot, Spottie so that he can learn and answer your questions if you chat to him on our website if you click the We’re Online button on the bottom right.
We have imported equipment to do some of the most technical repairs on some of the gaming consoles, like our BGA rework machine to redo the main processors on all gaming consoles.
There are hundreds of smaller things we have done since 2011 to make it as easy as possible for you to get your gaming repairs done.
We will continue improving so that we always stay a step ahead and make it easy to get your repairs done professionally.
What do we have planned for the future?
One of the biggest projects I have planned at the time of writing this about us page in the beginning of 2019 is to start an online shop.
In the online shop we will be adding parts too. We know there are many people out there with enough technical skills to do their own repairs.
YouTube are also full of videos on how to replace certain parts in gaming consoles.
In the online shop we will be building in a loyalty programme where you will get points for every transaction you do with Console Service Centre.
If you do a repair with us you will get points, if you buy parts accessories or even games from us or our online store you will also get points you can use for any transaction you do with Console Service Centre.
We will carry on training Spottie so he can answer even more technical questions you ask him and even give you estimate pricing on repairs at a later stage. This will help us and you to speed up your repair process as he is available 24hrs 7 days a week.
We will be posting more videos on our YouTube channel and doing reviews on items we sell on our online shop to show you what they do and how they work.
There will be many more project we will be taking on, so keep an eye out on our blog for more updates.
We want to start looking at doing other repairs at a later stage too. I have been thinking of going into computer repairs and even network management for smaller companies.
If we can implement the same strategies we use for the gaming repairs our customers love so much, I think we can do the same for computer repairs and monitoring.
We currently busy with a system that gets installed on your computer that monitors it 24/7 and notifies us of any problems that arise before you even know about it.
This 24hr monitoring system with a full anti virus programme with cost as little as R150.00 per computer, and we will monitor you computer and antivirus programme 24hrs a day.
Thank you for taking the time to read through this about us section of our website and what we have planned.
I hope this gives you a better understanding of what type of company we are and why we are voted the number 1 gaming repair company today in South Africa.
If you have any suggestions on how we can improve our services, please contact us via our contact us page, we would love to hear from you.