Frequently Asked Questions
Most frequent questions and answers
Do Your Repair Controllers or Accessories ?
Unfortunately we don’t repair controllers or accessories, the costs are too expensive and we cannot give any warranty on controller repairs.
How long do repairs take ?
Repairs take between 7 to 14 working days. Most repairs are done sooner, it just depends on how busy we are and what type of repair it is and if we have stock on that repair part at that moment.
How Must Repairs Be Packaged When Sending It to console service centre ?
When you booking a collection or you sending your repairs to us with your own courier.
Please make sure your console is securely packaged in a box with bubble wrap or with some scrunched up newspaper so the console is protect inside the box even if it moves around.
It does not need to be in the original box it came in.
What days and what time does the courier come and collect the parcel?
The courier only collects during weekdays, they do not do collections on weekends and public holidays.
We cannot give you a time that the courier will collect your parcel. It will be anytime between 9am and 4pm.
Please make sure there is someone at the address during these times.
#TIP – Rather give your work address if someone isn’t home during these times.
How Much will collection and delivery back to me cost ?
It’s FREE, yes you read right. If we collect from you and the repair is successful or you give us the go ahead we won’t charge your for collection and delivery back to you again.
If you decline the official estimate we send you once we have received the console or the console cannot be repaired you will need to cover the collection and delivery costs.
The total cost you would need to pay is:
Gauteng Between R80 to R150
Other Major Cities R170 to R210
Outlying Area R250 to R370
How do i make payment ?
If you come to us directly, you can pay buy cash, card or Eft.
If we collecting from you, we will send you an invoice with our banking details so you can make an Eft.
If you doing an Eft please allow 1 to 2 working days to clear on our side.